Job Responsibilities
Strategic Responsibilities:

  • Document and implement process and enterprise models that support achievement of business strategy and objectives.
  • Keep abreast of global and local best practices on process standards and tools.
  • Assist in continuously reviewing the division’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
  • Establish and maintain relationships with key internal and external stakeholders.
  • Conduct research and utilizes business Intelligence tools to carryout data analysis and reporting.
  • Analyse work systems and processes to propose ideas and support the implementation of innovation initiatives within the organization.

Operational Responsibilities:

  • Actively support strategy formulation and policy documentations
  • Assist in developing and implementing business process framework and recommend suitable process modelling tools to drive effectiveness
  • Assist in developing organisation wide process documentation standards and tools in line with globally accepted standards.
  • Ensure the implementation of defined and documented process documentation standards organization-wide
  • Conduct checks to determine if activities are performed in accordance with SOPs.
  • Collate feedback from team members and determine potential improvement opportunities to existing SOPs
  • Identify needs and opportunities for innovation initiatives within the functional area
  • Assist in pilot testing and/or prototyping to determine effectiveness of innovation initiatives. Participate in the rollout of process updates/improvements.
  • Document operational functions of the organisational performance systems within the department
  • Support the development of weekly/quarterly/annual performance reports
  • Support cross-functional business and product performance reviews. Track the progress and performance of business processes by comparing test results against key performance indicators
  • Provide administrative support in all process improvement/re-engineering projects.
  • Assist departmental leaders and managers in driving and optimizing improvement of key-value levers that will give the business a sustainable competitive advantage.
  • Manage business intelligence analyses that will provide valuable benchmarking for management as well as timely insights to various departments.
  • Analyze long-term market trends for the purpose of providing recommendations to leadership and management across the business in regard to business development opportunities, inclusive of acquisition and disposal strategies.
  • And Any other task assigned by your supervisor from time to time based on business priorities of the business.

Job Qualifications

  • Bachelor’s / Master’s Degree
  • Experience: 3 – 5 years.


  • Knowledge of the finance industry business operations
  • Possesses an understanding of FinTech businesses and products.
  • Demonstrate basic leadership skills.
  • Strong strategic and analytical orientation
  • Highly developed collaborative nature.
  • Attention to details.
  • Good stakeholder and engagement abilities.
  • Knowledge of finance, accounting, budgeting, and cost control principles
  • Ability to analyze financial data and prepare financial reports, plans, and projections
  • Excellent communication & presentation skills
  • In-depth knowledge of company products and services
  • Working knowledge of Microsoft Office Suite and other relevant accounting tools.


  • Relationship Management Skill
  • Teamwork
  • Communication Skills – Written and Oral
  • Digital Literacy
  • Problem Solving
  • Service Orientation
  • Financial Management
  • Quality Assurance.

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