Overview

Job Description

  • Microsoft’s Mixed Reality Design and UX Research team is looking for a customer-focused Senior Designer with expertise in 3D interaction-design, and experience designing subscription experiences.
  • You will conceive, design, and prototype new types of 3D collaborative interactions and end-to-end subscription UX. In the latter, you are familiar with various types of subscription funnels, and you have experience in customer-acquisition, conversion, and retention. In designing these experiences, you embrace customer-requirements and data, leveraging customer-feedback, website metrics, and A/B testing to understand where the experience is succeeding, where it needs to be improved, and removing friction points that hinder a seamless UX. This is a mix of art and science.
  • In all areas, you will collaborate closely with other designers (interaction, tech-design, and tech-art), researchers, and other engineering and marketing disciples.

Responsibilities
As a Senior Designer, you will have the following responsibilities:

  • Design, prototype, and help build seamless interactions and subscription-services for Mixed Reality
  • Provide strategic-design thought-leadership, for example with ‘user-journeys’ that span multiple devices, audiences, platforms, and technologies
  • Embrace data and customer-feedback, and use them to improve your designs
  • Effectively communicate the status of projects and services across the working-team and organization
  • Seek out, understand, and leverage the best-practices and learnings of other subscription UX across Microsoft (for example, Xbox Live, Dynamics 365, and Microsoft 365)
  • Champion and evangelize the teams’ efforts throughout the organization
  • Identify risks in advance and drive the team towards a successful resolution.
  • Be a positive, collaborative, and creative force on the team

Qualifications
Required:

  • BA/BFA in Service Design, Interaction design or equivalent industry experience
  • 5+ years of experience as a service designer, interaction designer, or related experience.
  • At least 1-2 years of experience in services, Live Ops, or sustained engineering.
  • Technical acumen and expertise. An understanding of designing, prototyping, building, delivering, and maintaining applications and services for high availability, resiliency, and performance in a dynamic environment.
  • Expertise with 3D design software, prototyping tools, and dev-frameworks. Unity expertise required, and familiarity with game engines like Unreal, and web-frameworks like React, is desirable.
  • Demonstrated ability to understand what resonates with users and creators and ability to translate consumer and business goals into end-to-end feature plans (scenarios, functional specs, schedules).
  • Excellent communication skills, both written and verbal, and able to build consensus among diverse stakeholders. Be comfortable presenting and demonstrating products for large and small audiences.
  • Proactively seeks and gives feedback.
  • Self-motivated, flexible, and results-driven.

Preferred:

  • Expertise with AWS, Azure, PlayFab, and/or Xbox Live services.
  • Connecting Cloud Services – leveraging the power of the Cloud through service integration
  • Designed a service for an experience-based product that has shipped
  • Storyteller – proficient in storyboarding to showcase the end-to-end user experience
  • Experience in Marketing or working closely with marketers is also a plus.
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