Okafor Enyinnaya Uzoma
Date of Birth: 17th December 1982
State of Origin: Imo
Contact Address: 245 Piwoyi Estate, Airport Road, Lugbe, Abuja.
Phone (Mobile): 08037456779
Institution Date Attended Qualification
Imo State University, Owerri 2002 – 2006 B.Sc Computer Science
Ojims College, Portharcourt 1993 – 1999 West African Senior School Certificate
Cita Intl Nursery and Primary School 1988 – 1993 First School Leaving Certificate
Employer Date Job Title
Yaliam Press Limited 2018 – Till date Systems & Windows Server Administrator
Manage network servers and technology tools.
Set up accounts and workstations.
Monitor performance and maintain systems according to requirements.
Troubleshoot power issues and outages.
Ensure security through access controls, backups and firewalls.
Upgrade systems with new releases and models.
Develop expertise to train staff on new technologies
Build an internal file server with technical documentation, manuals and IT policies requirements.
Provide expertise for IT infrastructure (e.g. servers, network)
Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements.
Analyses, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
Tranter IT 2010 – 2018 Technical Support Engineer
(Outsourced to Wema bank)
Install and configure computer hardware, software, systems, networks, printers and scanners.
1st and 2nd level service desk support to users in branches across the bank.
Install updates and maintain ICT and Telecom infrastructure.
ICT Inventory Attribution and Management
Monitor and maintain computer systems and networks.
Provide technical support across the bank.
Set up accounts for new users.
Repair and replace faulty equipment
Advanced technical troubleshooting and problem-solving solutions for corporate customers.
Manage service requests, problems and incidents raised through the IT service Desk within established SLAs.
Network monitoring, installation/repairs of LAN ports.
Petroline Group 2009 – 2010 IT Officer
End user support
Hardware and software troubleshooting and repairs,
Network repairs and troubleshooting.
Vision Africa Radio 104.1 fm., (NYSC)
Umuahia. 2008 – 2009 Production Trainee
Producer/Anchor of radio program “InfoTech World”.
Editing and packaging of radio programs and jingles.
Certified HDI Support Center Analyst
ITIL (In view)
Windows 10 Certificate
Certificate in Customer Relationship Management
NYSC Certificate of Commendation
Best IT Support Staff 2016 – Tranter IT & Wema bank
· Computers and server maintenance (Dell, HP, IBM etc.).
· In-depth knowledge of various software applications including windows, MS office suite and outlook.
· Network support and administration.
· Customer Service Management.
· Installations (Hardware and software).
· Excellent in communication and presentation.
· Proficient in IT Service Desk management.
Movies, Internet, Driving, Video games and Travelling.
To be provided on request.