Description

Okafor Enyinnaya Uzoma

 

Personal Data

 

Sex:                                         Male

Date of Birth:                          17th December 1982

Nationality:                             Nigerian

State of Origin:                       Imo

Contact Address:                    245 Piwoyi Estate, Airport Road, Lugbe, Abuja.

Phone (Mobile):                      08037456779

Email:                                      enyilord@yahoo.com

 

Education/Qualification

 

Institution                                                       Date Attended           Qualification

Imo State University, Owerri                         2002 – 2006                B.Sc Computer Science

Ojims College, Portharcourt                           1993 – 1999                West African Senior School Certificate

Cita Intl Nursery and Primary School                        1988 – 1993                First School Leaving Certificate

 

Work Experience

 

 

Employer                                                       Date                            Job Title

Yaliam Press Limited                                    2018 – Till date          Systems & Windows Server Administrator

 

Job Function/Description

Manage network servers and technology tools.
Set up accounts and workstations.
Monitor performance and maintain systems according to requirements.
Troubleshoot power issues and outages.
Ensure security through access controls, backups and firewalls.
Upgrade systems with new releases and models.
Develop expertise to train staff on new technologies
Build an internal file server with technical documentation, manuals and IT policies requirements.
Provide expertise for IT infrastructure (e.g. servers, network)
Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements.
Analyses, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
 

 

Tranter IT                                                     2010 – 2018                Technical Support Engineer

(Outsourced to Wema bank)

Job Function/Description

Install and configure computer hardware, software, systems, networks, printers and scanners.
1st and 2nd level service desk support to users in branches across the bank.
Install updates and maintain ICT and Telecom infrastructure.
ICT Inventory Attribution and Management
Monitor and maintain computer systems and networks.
Provide technical support across the bank.
Set up accounts for new users.
Repair and replace faulty equipment
Advanced technical troubleshooting and problem-solving solutions for corporate customers.
Manage service requests, problems and incidents raised through the IT service Desk within established SLAs.
Network monitoring, installation/repairs of LAN ports.
Petroline Group                                            2009 – 2010                IT Officer

Job Function/Description

End user support
Hardware and software troubleshooting and repairs,
Network repairs and troubleshooting.
Vision Africa Radio 104.1 fm., (NYSC)

Umuahia.                                                       2008 – 2009                 Production Trainee

Job Function/Description

Producer/Anchor of radio program “InfoTech World”.
Editing and packaging of radio programs and jingles.
 

 

 

 

 

Professional Qualifications/Awards

 

Certified HDI Support Center Analyst
ITIL (In view)
Windows 10 Certificate
Certificate in Customer Relationship Management
NYSC Certificate of Commendation
Best IT Support Staff 2016 – Tranter IT & Wema bank
 

 

Professional Skills

 

·               Computers and server maintenance (Dell, HP, IBM etc.).

·               In-depth knowledge of various software applications including windows, MS office suite and outlook.

·               Network support and administration.

·               Customer Service Management.

·               Installations (Hardware and software).

·               Excellent in communication and presentation.

·               Proficient in IT Service Desk management.

 

 

 

Hobbies/Interests

 

Movies, Internet, Driving, Video games and Travelling.

 

 

 

Referee

 

To be provided on request.